Thank you for choosing Gylopharm for your personalized gifting needs. We want to ensure your complete satisfaction with our products and services. Please review our Return & Refund Policy below to understand the process in the event that you need to return or request a refund.
1. Eligibility for Returns:
You have 7 days from the date of receiving your order to initiate a return or refund request.
The item must be unused, in its original packaging, and in the same condition as when received.
2. Initiation of Return/Refund:
To initiate a return or refund request, please follow these steps:
Contact our customer support team at [email protected] and provide your order details.
Specify whether you are requesting a return or a refund.
3. Return Process:
Our customer support team will guide you through the return process and provide you with the necessary instructions and address for returning the item.
Please ensure that the item is securely packaged to prevent damage during transit.
4. Inspection and Approval:
Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
If the item passes inspection, we will proceed with processing the refund or exchange, as per your request.
5. Refund Process:
Refunds will be issued to the original payment method used for the purchase.
The refund will be processed within 7 to 10 business days from the date the returned item is received and approved.
If you prefer to exchange the item for a different size, color, or design, please indicate this when contacting our customer support team.
Exchanges are subject to availability.
7. Return Shipping:
The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect item sent, damaged item).
For items eligible for a refund, the original shipping fees are non-refundable.
8. Damaged or Defective Items:
If the item arrives damaged or defective, please contact us within 48 hours of receiving the order. We will arrange for a replacement or refund, as per your preference.
9. International Returns:
International customers are responsible for all return shipping fees, as well as any customs duties or taxes incurred during the return process.
We value your trust and satisfaction, and we are committed to resolving any issues promptly and fairly. If you have any questions or require assistance with the return or refund process, please don’t hesitate to contact our customer support team.
Thank you for choosing Gylopharm. We appreciate your business and the opportunity to serve you.